Public Utilities

Mission
We are dedicated to providing quality water and wastewater services to our customers throughout Isle of Wight County.

The Department of Public Utilities is committed to meeting the present and future water needs of our customers, and to meeting or exceeding federal, state, and local regulatory requirements. We take pride in responding to citizens’ concerns and inquiries in a prompt, polite, professional manner.

Public Utilities billing and payment office is located in the Treasurer’s Department at 17090 Monument Circle, Suite 123. Our hours are 8:30 a.m. until 5:00 p.m.

To establish new service, discontinue service, billing inquiries, payment options or to report water leaks, sewer backups and other service interruptions, please call us at (757) 365-6284 or (757) 365-6310.

For Public Utilities Administration Division, call (757) 365-6319. You may also contact us via e-mail at utilities@isleofwightus.net or at the address provided below.