The Department of Public Utilities is committed to meeting the present and future water needs of our customers, and to meeting or exceeding federal, state, and local regulatory requirements. We take pride in responding to citizens' concerns and inquiries in a prompt, polite, professional manner.

The Department of Public Utilities billing and payment Office is located at 17090 Monument Circle, Suite 123. Our hours are 8:30 a.m. until 5:00 p.m..

For billing questions, please feel free to call us at (757) 365-6284 or 365-6310. For all other inquiries, please contact us at (757) 365-6319. You may also contact us via e-mail at or at the address information provided below.