BIZ Workshop: Customer Service Training

Isle of Wight County Economic Development is pleased to announce the next offering in our small business workshop series – Customer Service Training!

Attitudes for Great Customer Service… Become a Champion for Your Business!
Presented by: Paul Ariola, Wade & Powell Dale Carnegie Training

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. Successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.

In this workshop you will learn how to:

  • Assess Customer Service Attitudes; set goals for improvement
  • Incorporate the Four Drivers of Customer Service to build customer relationships
  • Apply Attitude Control Principles to manage their attitudes
  • Use conversational language to keep the interaction low pressure

Wednesday, May 3, 2017
10 a.m. to Noon
Sentara St. Luke’s Community Room
20209 Sentara Way, Carrollton, VA 23314

Please help us spread the word about this FREE opportunity to refresh your customer service skills!

Click here to register now:

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